Terms of Service.

Coaching Agreement

Purpose of Coaching

Coaching is a professional development process that supports reflection, growth, and clarity. Coaching is not therapy, counselling, medical advice, or consulting.

Roles and Responsibilities

The coach facilitates discovery through thoughtful questioning. You, the client, remain fully responsible for your own decisions, choices, actions, and results.

Confidentiality

All coaching conversations are confidential, unless disclosure is required by law or where there is a risk of harm. The practice operates in line with the ICF Code of Ethics on confidentiality.

Commitment

Coaching works best when sessions start on time and when you engage openly and follow agreed practices between sessions.

Boundaries

Coaching is future-focused and does not provide legal, financial, or medical advice. The coach does not make decisions for you.

Consent

By submitting the onboarding form, you consent to these Terms electronically. This constitutes a binding agreement under the Singapore Electronic Transactions Act.

1. Company Details

The Clarity Practice PTE. LTD. (Registration No: 202344810G) is located at 160 Robinson Road, #14-04, Singapore 068914.

Contact: [email protected].

2. Services Offered

Services include mindfulness and wellbeing, strategic clarity and leadership, executive coaching, visual coaching and journaling, and general life coaching. Services are delivered online or in person. Coaching programmes may evolve over time.

3. Free Discovery Call

A complimentary twenty-minute discovery call is available once per individual. This session is non-transferable and is intended to assess mutual fit.

4. Session Structure and Bookings

Standard coaching sessions are sixty minutes. Sessions are booked through the scheduling system selected by The Clarity Practice from time to time.

5. Payments

All payments are due upfront. Payment is accepted via PayNow or credit card. Instalment plans are not currently offered.

5A. Session Validity

Session validity periods are:

• One to six sessions: six months
• Seven to twelve sessions: twelve months

Sessions not used within the relevant validity period will expire and be forfeited without refund.

6. Cancellations, Rescheduling and Refunds

You may reschedule or cancel a session at least twenty-four hours before the scheduled time without penalty. Changes made within twenty-four hours will result in the session being forfeited.

Except where required by Singapore law, no refunds will be provided once the first coaching session or programme commencement has taken place.

Events and workshops. For paid workshops and events, you may cancel for a full refund if you give us at least seven days’ notice before the event date. Within seven days of the event, bookings are non-refundable. In either case your place is transferable: you are welcome to send a colleague or friend in your place, provided you let us know in advance. Because places are limited and our costs are committed in advance, we are unable to offer credits or transfers to a future event.

7. Client Responsibilities

Coaching is a collaborative process. Clients are expected to attend sessions on time, participate fully, and complete agreed practices.

8. Session Recordings

Sessions may be recorded with your explicit consent at the start of each session. Recordings are used for reflection and internal coaching improvement.

9. Confidentiality and Data

All personal and session information is confidential, unless disclosure is required by law or there is a serious risk of harm to you or others. This is consistent with the ICF Code of Ethics, to which the practice adheres. Your data may be stored or processed using CRM, email, transcription, AI assistance, or scheduling platforms used by The Clarity Practice. See our Privacy Policy for details.

10. Intellectual Property

All materials provided by The Clarity Practice, including session frameworks, visual tools, and resources, are protected intellectual property and remain the property of The Clarity Practice. Where materials are provided to you as part of an engagement, you receive a personal, non-transferable, non-commercial licence to use them for your own development. You may not reproduce, resell, or distribute them without our written permission.

11. Amendments to Terms

We may update these Terms at our discretion. Any changes take effect immediately upon posting.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. In case of a dispute, both parties agree to first attempt resolution through mediation via the Singapore Mediation Centre. If the dispute is not resolved through mediation, it shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Website Use

Website users may not copy, modify, decompile, transmit unlawful content, interfere with operations, or harvest data.

14. Accuracy of Materials

The content on this site is provided for general information only. While we strive for accuracy, we make no guarantees as to completeness or timeliness.

15. No Guarantee of Outcomes

Coaching supports reflection, growth and clarity, but results depend on your own engagement, decisions and circumstances. The Clarity Practice does not guarantee any specific outcome, performance improvement, financial return, or career result. Any statistics, research findings, or return-on-investment figures referenced on our website describe industry studies and general trends. They are not a promise of results in your individual engagement.

16. Limitation of Liability

To the fullest extent permitted by Singapore law, The Clarity Practice's total liability arising out of or in connection with the coaching services, the website, or these Terms is limited to the fees you have paid for the engagement giving rise to the claim. We are not liable for indirect, incidental, special or consequential losses, including loss of profit, business, or opportunity. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law (including liability for fraud, or for death or personal injury caused by negligence).

17. Links to Third-Party Sites

Third-party links are provided for convenience without endorsement or liability.

18. Right to Terminate Access

We may suspend or terminate your access to our site or services at any time, especially if you breach these Terms.

19. Severance

Unenforceable provisions will be severed while remaining terms remain valid.

20. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including illness, internet or platform outages, natural events, or government action. Where such an event prevents a session, we will reschedule it at no penalty.